CUSTOMER CARE

At HeirWardrobe, we are dedicated to providing you with the highest standard of customer care. Besides getting you great deals and bargains, our next most important focus is to ensure that you are happy with the service we provide. We are also on hand to give advise on fashion tips and trends. So please do not hesitate to get in touch. 

Have any questions or concerns? 

We’re always ready to help!

Call us at

07985 460 446

Mon-Fri 10am -5pm

or send us an email to:

info@heirwardrobe.com

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RETURNS

We do accept returns on items bought online up to 14 days of receipt. Return items must be unworn and in a saleable condition with all tags in place. If you wish to return an item, simply send us an email with your intention and the transaction number. Then fill out the return form and send it back.

However, we do not accept returns on earrings, sample sales and clearance items.

FAQ

Do you provide International delivery?

 

At the moment we only ship to the UK and the EU.

What payment methods do you accept?

 

We are constantly endeavouring to bring you the easiest and most enjoyable shopping experiences. At the moment we accept all our online payments via PayPal and we accept cash and card payments in store.

 

How do I return an item?

 

If you wish to return an item, simply send us an email with your intention and the transaction number. Then fill out the return form and send it back with the item unworn and in a saleable condition within 14 days of receiving the item. 

What is your returns policy?

 

We accept returns within 14 days of receipt. Return items must be unworn and in a saleable condition with return tags in place. However, we do not accept returns on earrings, clearance and sample items.

How do I track my order?

 

When we dispatch your order you will get a confirmation with a tracking number and/or link to keep you in the loop where your parcel is at all times.

 

What can't I return?

Earrings can't be returned for reasons of hygiene. Also clearance and sample items are non-returnable but this will also be stated when purchasing.

What are your delivery options?

 

At the moment, we use the following services but are always working to give you the best options.

  • Collect plus

  • Royal Mail 

  • DPD

What if I have an issue?

 

If you have any issues that we haven't addressed, please do not hesitate to contact us via the contact form above or email us at info@heirwardrobe.com or call us on +44 7985 460 446 and we'll do our very best to help resolve it.